Refund & Cancellation Policy

Last updated: 2026-08-18

This policy explains how to cancel your MustAI subscription and when we refund a payment. It forms part of our Terms of Service.

1. How to Cancel

You can cancel at any time by emailing mustsubscriptions@gmail.com, or by messaging us on the WhatsApp number you use with the Service. Tell us the phone number on your account and that you want to cancel. Cancellation takes effect at the end of the billing period you have already paid for — you keep access until then, and we do not charge you again after that.

2. When We Refund

• Duplicate or failed charges. If you were billed twice for the same period, or charged for a subscription that was never activated, we refund the extra amount in full.
• Technical failure on our side. If a fault in the Service prevented you from using the paid features for a significant part of a billing period and we could not fix it, we refund that period in full or in part.
• Billing after cancellation. If you are charged after cancelling, we refund that charge in full.

Outside these cases, cancelling stops the next renewal but does not automatically refund the period you are currently in. We may still approve a refund at our discretion, and we will always honour a refund the law requires.

3. What Is Not Refundable

• Usage credits you have already consumed, and ad creative already generated for you.
• Money you have spent on advertising. Ad spend is billed by Meta against your own ad account and is not part of our subscription fee — we cannot refund it, and any claim about it is subject to Meta's own rules.
• A period you used normally and simply decided not to continue with, unless one of the cases in Section 2 applies.

4. How Long a Refund Takes

Once we approve a refund, we process it through Razorpay within 5-7 business days. The money is returned to the original payment method. Your bank or card issuer may take a few additional days to show it on your statement, which is outside our control.

5. Requesting a Refund

Email mustsubscriptions@gmail.com with the phone number on your account, the date and amount of the payment, and what went wrong. We will acknowledge your request and tell you our decision, with reasons if we cannot refund.

6. Your Statutory Rights

Nothing in this policy limits rights you have under Indian consumer law, or under mandatory consumer protections in your own country where those apply.

7. Contact Us

COVENANT DEXTEROUS SERVICES PRIVATE LIMITED (CIN U17299TG2020PTC141091)
SY NO. 32, 33, Beside #2-22/2/A, Rangampally, Peddapalli, Karimnagar, Telangana, India - 505172
Phone: +91 99498 85474 · Email: mustsubscriptions@gmail.com